Ordering/Pricing
Order Online now through our secured shopping cart
You can order Innotek products right here on this website using our secure ordering system. Simply browse through the products and click 'add to cart' to purchase products online. You can view products using the Price List or by browsing and clicking on any product image. When you are ready, just hit the 'check out' button to finlise your order. We ship all products within the same day of ordering to ensure that you get your orders as soon as possible. You can directly access the checkout cart from here and put your credit card payments through.
There is an additional shipping charge on top of the item you have ordered. The Freight charge is generally $5 for normal postage, $15 for products without wire and $30 for items with wires and shipping charge for Kennel Run items will be dependent on your location and which Kennel Run you have ordered. If you have indicated EXPRESS then the shipping charge would be $15.
Easy Fax Ordering
You can also download and print out our easy fax order form. Simply complete the form using the product and price list, and fax it to (07) 5525 1906.
Contact us
If you have any enquiries, please do not hesitate to contact us
Why order from us?
Your satisfaction with our products and services is important to us. Should the product fail to function as intended, all effort will be made by Innotek to repair or replace the faulty unit under the manufacturers warranty. While we make every attempt to describe the functions and capabilities of our products, sometimes a product can be purchased under a misconception. The situation for which the product was originally purchased may also change before the customer has the opportunity to use the product. It is for these reasons that we offer our 30 day money back guarantee.
30 Day Money Back Guarantee
Innotek will provide a full refund of the purchase price for all goods returned to Innotek within 30 days of purchase, where the goods are in their original purchase condition. Neither the cost of freight from Innotek to the customer nor the cost of returning the product to Innotek will be covered by the money back guarantee.
Wire that has been de-spooled and re-spooled will not be eligible for refund. We will however take back part orders such as a containment system without wire and provide a full refund for the "as new" parts returned.
Manufacturers Warranty
Innotek Australia Pty Ltd is the Regional Service Centre for the manufacturers it represents and will fulfill all warranty coverage for Australian and New Zealand customers. Warranty conditions are printed on the packaging and in the User Guides of all our products.
Service or replacement of products outside of warranty will be provided on the basis of individual quotations for the work to be done. Replacement of faulty parts after the warranty will always be at a price below recommended retail.
